Support

Need help with Video to Pic? Email rifatmonzur@gmail.com and we’ll get back to you.

You can also email us from the app: tap the gear button on the start screen, then Send Feedback. The email already includes your app version and device, which helps us find the problem faster.

I bought Pro, but the app still shows ads

On the Pro screen in the app, tap Restore Purchases. Make sure you’re signed in with the Apple Account you used to buy Pro. This is also how you get Pro back on a new device or after reinstalling the app.

How do I cancel my subscription?

Open the Settings app on your iPhone or iPad, tap your name, then tap Subscriptions. Choose Video to Pic and tap Cancel Subscription. Deleting the app doesn’t cancel your subscription. Apple explains the steps in Cancel a subscription from Apple.

Can I get a refund?

Apple handles all payments, so refunds are requested from Apple, not from us. Sign in to reportaproblem.apple.com and choose Request a refund. Apple explains the steps in Request a refund for apps or content that you bought from Apple.

Where are my saved photos?

In the Photos app. Usually you’ll find them with your newest photos. If you kept the video’s metadata when saving, the photo gets the video’s date, so it appears next to the original video instead.